Frequently Asked Questions

Everything you need to know about your SCARPA experience.

How do I determine my correct shoe size?

We provide a comprehensive size guide on every product page. Since fit can vary by style, we recommend measuring your foot in centimeters and comparing it to our brand-specific chart for the most accurate fit.

What is your return policy for online orders?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Are SCARPA products covered by a warranty?

Yes, all our products are backed by a one-year warranty against manufacturing defects. This does not cover standard wear and tear or damage caused by improper use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.